Account(able) Leadership: a Business & Growth Advantage
It’s been two years since stepping back from day-to-day agency life, and with every engagement, every conversation, and nearly every scroll through LinkedIn, I learn something. There’s some new nugget, data point or a signal of some kind that gives me something new to ponder as it relates to my new focus/obsession of elevating and […]
Through Others We Become Ourselves
By tuning into discussions with others who understand the challenges…
Developing Client Leaders: The Enjoyable Struggle (is Real)
An enjoyable struggle is the kind of challenge that – when we’ve gotten through it – fills us with a sense of accomplishment and motivation to go further. This happened for some of the young and emerging client leaders in our new training program, Building Business Acumen. They found new gears they didn’t know they […]
Celebrating Small Wins & Goosebumps
Celebrating small wins associated with learning and development is essential. Not only does it validate the work and effort, it sustains motivation and boosts morale, in addition to numerous other benefits for individuals, teams and coaches. Yes, coaches benefit from small wins too! Last week, I had a serious case of goosebumps when someone […]
Expectations, RACI & the Beautiful Game
Aligning & Clarifying Expectations for Account Teams
The Beauty of the Bespoke Playbook
One of the most alarming learnings to come…
From Account Management to Client Leadership
Raise your hand if you remember when…
