Developing Client Leaders: The Enjoyable Struggle (is Real)
An enjoyable struggle is the kind of challenge that – when we’ve gotten through it – fills us with a sense of accomplishment and motivation to go further. This happened for some of the young and emerging client leaders in our new training program, Building Business Acumen. They found new gears they didn’t know they […]
Celebrating Small Wins & Goosebumps
Celebrating small wins associated with learning and development is essential. Not only does it validate the work and effort, it sustains motivation and boosts morale, in addition to numerous other benefits for individuals, teams and coaches. Yes, coaches benefit from small wins too! Last week, I had a serious case of goosebumps when someone […]
Expectations, RACI & the Beautiful Game
Aligning & Clarifying Expectations for Account Teams
The Beauty of the Bespoke Playbook
One of the most alarming learnings to come…
From Account Management to Client Leadership
Raise your hand if you remember when…
